Terms of Service
Last updated: November 2025
These Terms of Service ("Terms") govern your use of NVA s.p.'s coordination, consulting, and administrative services ("Services") related to international workforce management. By engaging our Services, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, you should not use our Services.
1. Service Description
NVA s.p. provides coordination and administrative services for international workforce processes. Our Services include, but are not limited to: coordination between employers and partner entities; facilitation of documentation preparation and submission; administrative support for visa, work permit, and related applications; coordination with governmental and diplomatic authorities; and advisory services regarding international workforce management. The specific scope, duration, and terms of each engagement are defined in separate service agreements or contracts.
2. Service Agreements
Each service engagement is governed by a separate written agreement that specifies: the scope of coordination services; applicable fees and payment terms; timelines and deliverables; responsibilities of all parties; confidentiality obligations; and other relevant terms. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail to the extent of the conflict.
3. Client Obligations
Clients agree to: provide accurate, complete, and timely information necessary for service delivery; ensure all provided documentation is authentic and legally valid; comply with all applicable laws and regulations in their jurisdiction; cooperate fully in coordination processes and respond promptly to requests; maintain confidentiality of any proprietary information disclosed by NVA s.p.; and make timely payments as agreed in service contracts. Failure to meet these obligations may result in service delays or termination.
4. Our Responsibilities
NVA s.p. commits to: providing professional coordination services with reasonable care and diligence; maintaining confidentiality of client information; complying with applicable laws and regulations in Slovenia and other relevant jurisdictions; communicating clearly and transparently about service progress; and maintaining accurate records as required by law. We do not guarantee specific outcomes regarding governmental approvals, visa grants, work permits, or other regulatory decisions, as these depend on third-party authorities and factors beyond our control.
5. Limitations and Disclaimers
Our Services involve coordination and administrative facilitation. We are not responsible for: decisions made by governmental authorities, embassies, or regulatory bodies; changes in laws, regulations, or policies that affect service delivery; delays or complications arising from third-party actions or circumstances beyond our control; outcomes that depend on factors such as client eligibility, documentation quality, or regulatory changes; or indirect, incidental, or consequential damages. Our liability is limited to the fees paid for the specific service engagement.
6. Fees and Payment Terms
Service fees are specified in individual service agreements. Payment terms, including due dates, methods, and any applicable currencies, are detailed in each contract. Late payments may incur interest charges and may result in suspension of services. Refund policies, if applicable, are outlined in specific service agreements. All fees are exclusive of applicable taxes unless otherwise stated.
7. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during service delivery. NVA s.p. handles all client information in accordance with our Privacy Policy and applicable data protection laws. Clients are expected to maintain confidentiality of any proprietary methodologies, processes, or information shared by NVA s.p.
8. Intellectual Property
All materials, documentation, methodologies, and processes developed or provided by NVA s.p. remain our intellectual property. Clients receive rights to use deliverables specifically created for their engagement, subject to the terms of the service agreement. Unauthorized reproduction, distribution, or use of our proprietary materials is prohibited.
9. Termination
Either party may terminate a service engagement in accordance with the terms specified in the service agreement. Upon termination: all outstanding fees become immediately due; confidential information must be returned or destroyed; and each party's post-termination obligations continue to apply. NVA s.p. may terminate services immediately in cases of: non-payment; breach of client obligations; illegal activities; or misrepresentation of information.
10. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including: natural disasters; pandemics or health emergencies; war, terrorism, or civil unrest; governmental actions, regulatory changes, or policy modifications; strikes or labor disputes; or other unforeseeable events. Affected parties shall notify the other promptly and work to minimize impacts.
11. Dispute Resolution
Parties agree to attempt amicable resolution of disputes through direct negotiation. If unresolved within thirty days, disputes shall be resolved through mediation by a mutually agreed mediator. If mediation fails, disputes will be subject to the exclusive jurisdiction of the courts of Slovenia, applying Slovenian law. This clause does not prevent either party from seeking injunctive relief in appropriate circumstances.
12. Compliance and Regulatory Changes
Services are provided in compliance with applicable laws and regulations. Changes in laws, regulations, or policies may affect service delivery, timelines, or feasibility. NVA s.p. will notify clients of material changes that impact ongoing engagements and will work collaboratively to adapt services accordingly. Compliance with new requirements may necessitate adjustments to service terms or fees.
13. Modifications to Terms
NVA s.p. reserves the right to modify these Terms of Service at any time. Material changes will be communicated through our website or direct notification. Continued engagement of Services after changes constitutes acceptance of the modified Terms. Existing service agreements remain governed by the Terms in effect at the time of agreement execution.
14. Severability and Waiver
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Failure by either party to enforce any provision does not constitute a waiver of that provision or the right to enforce it in the future.
15. Contact and Notices
For questions regarding these Terms or to provide formal notices, contact: Email: global@nva.si | Phone: +386 70 433 556 | Address: NVA s.p., Trg komadanta Staneta 8, 1000 Ljubljana, Slovenia. Formal notices should be sent in writing to the address above.